At LoferAawara, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help with easy returns and refunds.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in its original condition.

  • The product must be returned in the original packaging, with all tags intact.

  • Returns must be initiated within 7 days of receiving the order.

  • Only regular-priced items are eligible for returns; sale or discounted items are non-returnable unless damaged or defective.

Non-returnable Items

We do not accept returns or exchanges for:

  • Innerwear, socks, or any personal hygiene items

  • Customized or personalized items

  • Items bought on clearance/sale

Damaged or Defective Items

If you receive a damaged or defective product:

  • Please contact us within 48 hours of delivery.

  • Share clear images of the damaged product and the packaging.

  • Once verified, we’ll offer you the option to replace the item or receive a full refund.

Refund Process

Once your return is received and inspected:

  • We will notify you via email or message about the status of your refund.

  • If approved, your refund will be processed within 7-10 business days.

  • The amount will be credited back to your original method of payment (UPI, Credit/Debit Card, Net Banking, etc.).

Exchange Policy

If you want to exchange an item for a different size or color:

  • Please raise an exchange request within 7 days of delivery.

  • Exchange is subject to availability of the requested item.

  • We will ship the replacement once the original item is received and inspected.

Return Shipping

  • If the return is due to our error (wrong item, size issue, or defective product), we will arrange a free reverse pickup.

  • If the return is due to personal reasons (e.g., changed your mind), shipping charges will be borne by the customer.

How to Initiate a Return

To initiate a return or exchange:

  1. Email us at support@loferaawara.com or message us on WhatsApp at +91 98330 87718

  2. Provide your Order ID, reason for return, and relevant photos (if applicable).

  3. Our team will guide you through the next steps.